terms of service

General rental conditions.

Vehicle condition, repairs, equipment

The renter undertakes to treat the vehicle gently and professionally, to observe all regulations and technical rules relevant to its use, in particular the regular inspection of the adequate engine oil level, due inspections, and to check regularly whether the vehicle is in a traffic-safe condition as well as properly closing the vehicle. The vehicles of the landlady are basically non-smoking vehicles.

If during the rental period a repair of the odometer or a repair to maintain the operation or the traffic safety of the vehicle or a mandatory inspection is necessary, the renter may commission a contract workshop up to an estimated repair cost of 100 EUR.

The tenant is handed the vehicle with full fuel tank. In return, the renter must return the vehicle at the end of the lease with a fully filled fuel tank. If the vehicle is not returned fully fueled, the Lessor will charge the Renter for the refueling of the vehicle and for fuel the charges according to the rates applicable at the time of rental, unless the Lessee proves that there are no or lower costs for refueling incurred. The applicable rates are available at CCS Station.

As far as commercial vehicles are equipped with an AdBlue® tank, the lessee is handed over the commercial vehicle with a full AdBlue® tank. For rentals of more than 27 days, the renter must return the vehicle with a fully filled AdBlue® tank upon termination of the lease. If the vehicle is not returned with a fully refueled AdBlue® tank, CCS will bill the renter for refueling plus a service charge according to the price list valid at the time of rental. The valid price list is in the office of CCS. For leases with a duration of less than 28 days, CCS will undertake the refueling with AdBlue® for a flat fee, which will be charged to the renter on the basis of the kilometers driven. The amount of this fee is shown in the valid price list available at the station.When renting vehicles with an AdBlue® tank, the renter must ensure that the AdBlue® tank is always sufficiently filled. The renter and his vicarious agents are liable without limitation for breaches of the above obligation during the rental period; the renter indemnifies the lessor from all claims asserted by the authorities or other third parties against the landlord for non-refueling of the AdBlue® tank, in particular from fines and cautions.

Reservations, bookings

The customer can cancel a booking before the rental date. In case of cancellation there is no right to a refund of the pre-paid rental payment, as long as the pre-payment does not exceed the rental price (including fees and extras) for two rental days. The portion of the rental prepayment, which exceeds the rental price incl. Possibly booked extras and fees of two days, will be refunded within ten working days after cancellation. The billed rental price for the cancellation corresponds to the non-reduced rental rate from the valid price list, which is available at the station.

Documents to be submitted when picking up the vehicle, authorized drivers, permitted uses, trips abroad


Upon handing over the vehicle, the hirer must provide an in-country driving license (International Driving License), a valid means of payment and an identity card, NATO ID CARD or passport.

If the renter can not provide these documents when handing over the vehicle, the lessor will withdraw from the rental agreement; Claims of the renter for non-performance are excluded in these cases. In addition, age restrictions apply to certain vehicle groups (an additional charge applies to drivers under the age of 23)


The vehicle may only be driven by the renter or - in the case of corporate customers - by the driver specified in the rental agreement. If the vehicle is driven by someone other than the person named above, there will be an additional charge for each additional driver. The applicable fees can be viewed on the website or in the CCS station prior to reservation or by phone. When picking up the vehicle, the presentation of the original driver's license and NATO ID CARD Holder of any additional driver is mandatory.


Corporate customers have to independently check whether the authorized driver is in possession of a valid driving license in the territory of Germany.located. For this they have to exhaust all available possibilities and to collect the necessary inquiries.


The renter has to represent acts of the driver like his own.


The vehicle may only be used on public roads, but not for driving school exercises.

The vehicle must not be used:

• for motor sport purposes, in particular driving events in which the achievement of a maximum speed is required, or during the associated practice runs,

• for vehicle tests or driver safety training,

• for commercial passenger transport,

• for re-letting,

• to commit crimes, even if they are only under the law of the crime scene

are threatened with punishment,

• For the transport of highly flammable, toxic or otherwise dangerous


Violations of or non-fulfillment of any of the provisions of A, B, C, or E above entitle CCS to terminate the rental agreement without notice or to withdraw from the rental agreement. Compensation claims of the renter are excluded in such a case. The right to compensation for the damage caused to CCS as a result of any breach of one of the provisions of points A, B, C, E or F above remains unaffected.

Rental price

If the vehicle is not returned to the same rental station where it was rented, the renter is obliged to reimburse the return costs or to pay a one-way fee, unless otherwise agreed in writing.

The rental price consists of a base rental price and special services. Special services include in particular one-way fees, costs for Refueling and fuel, service fees, accessories / extras such. Child seat, snow chains, navigation device etc., delivery and collection costs. Special rates and discounts apply only in case of timely payment.

For deliveries and pick-ups, the agreed delivery or pick-up fees plus fuel and fuel charges will be charged according to the price list valid at the time of rental. The valid price list is in the CCS office.

General rental conditions.

i.e. Refunds for late vehicle collection or early return will not be made. The rental price is due at the beginning of the rental period. If the rental period is longer than 28 days, the rent is payable in periods of 14 days. If the rental period ends before the expiration of a further period of 28 days, the invoice amount remaining since the last billing is to be paid immediately upon vehicle return.

The renter agrees that the landlord's invoices are always sent in electronic form to the specified invoice recipient. The renter agrees that he no longer receives any paper invoices and that the landlord sends an electronic invoice that complies with the legal requirements to the deposited e-mail address. The renter may object to the sending of invoices in electronic form at any time. In this case, the landlady will provide the invoices in paper form to the tenant. In this case, the renter has to bear the additional costs for sending the invoice in paper form and postage.

The renter is responsible for being able to receive the electronic invoices or, if agreed, to collect them in electronic form. Disruptions to the reception facilities or other circumstances that prevent access, the tenant is responsible. An invoice has been received as soon as it has entered the tenant's domain. If the landlord only sends a note and the tenant can retrieve the bill itself or the landlord provides the bill for retrieval, the bill has been received, if it has been called by the tenant. The renter is obliged to make calls for invoices provided in appropriate timeframes.

If an invoice is not received or can not be received, the renter will notify the lessor without delay. In this case the landlord sends a copy of the bill again and designates it as a copy. If the disruption in the possibility of sending is not promptly eliminated, the lessor is entitled to send invoices in paper form until the disturbance has been rectified. The cost of sending paper invoices is borne by the renter.

Unless otherwise agreed, the rent, all other agreed fees of the credit card or debit card, credit card or debit card of the renter will be charged.

The following cards are accepted: VISA, MASTER CARD, V-pay, Maestro, Diners Club, JCB, Union Pay and American Express. For NON EU card payments we charge an additional 3% service charge on the total bill.

If the tenant is in default of payment of the rent, the landlord is entitled to terminate the lease without notice without notice. If the agreed rental period exceeds a period of 28 days and the tenant with the payment of the rent for the period in question completely or to a considerable extent in default, so the landlord is entitled without prior warning, the contract due to default without notice.


If personal accident insurance is taken out, the sum insured is EUR 50,000 for disability and EUR 25,000 for death.

The insurance coverage for the rented vehicle extends to a liability insurance with a max. Cover for personal injury and property damage of EUR 100 million. The max. Coverage per injured person amounts to EUR 15 million and is limited to Europe.

Excluded from the insurance is the use of vehicles for the transport of hazardous substances according to the permit. § 7 GefahrgutVStr.

General rental conditions

Accidents, theft, disclosure, obligations

After an accident, theft, fire, game or other damage, the renter or driver must immediately inform and call the police; in particular to report the damage caused by telephone inaccessibility of the police at the nearest police station. This also applies if the rental vehicle was slightly damaged, and also for self-inflicted accidents without the participation of third parties.

In the event of any damage to the vehicle during the rental period, the renter is obliged to inform the lessor immediately in writing of any details of the event that has caused the vehicle to be damaged. For this purpose, the lessee should carefully and truthfully fill in the form for the accident report on the vehicle documents. moreover the form can be requested at any time by phone from the landlord or retrieved on the website of the landlord.

The renter or driver must take all measures that are useful and conducive to the investigation of the loss event. This includes in particular that they must truthfully and completely answer the landlady's questions regarding the circumstances of the loss event and must not leave the scene of the accident before the necessary and, in particular, for the landlord to assess the damage could be made, or without the landlord to enable them to be met.

Liability of the lessor

The landlord is liable in cases of intent or gross negligence of the landlord, a representative or a vicarious agent in accordance with the statutory provisions. Otherwise, the landlord is only liable for injury to life, limb, health or culpable breach of material contractual obligations. The claim for damages for breach of essential contractual obligations is limited to the contractually typical, foreseeable damage.

The landlord accepts no liability for items left on return in the rental object; this does not apply in cases of intent or gross negligence on the part of the lessor, her representatives or vicarious agents.

Liability of the renter

In the case of vehicle damage, vehicle loss and rental contract violations, the renter and / or the driver are generally liable according to the general liability rules. Accordingly, the renter and / or driver are not liable if they are not responsible for the breach of duty.

The renter is free to exclude the liability for accidents for damages of the lessor by paying a special fee. Such a contractual indemnity corresponds to the model of a comprehensive insurance. In this case, the renter and the drivers included in the scope of the contractual liability exemption are liable for damages up to an amount equal to the agreed excess; there is no entitlement to a contractual indemnity if the damage was intentionally caused. If the damage was caused by gross negligence, the lessor is entitled to reduce its obligation to indemnify in a proportionate proportion to the seriousness of the fault. Further, a claim for a contractual liability exemption does not exist if an obligation to be fulfilled by the tenant or driver, in particular according to para. See Accidents, Theft, Obligation to Disclose, Obligations.

General rental conditions

In the event of a grossly negligent breach of a duty to be fulfilled by the renter or driver, the lessor is entitled to indemnify her for indemnification in a manner commensurate with the seriousness of the fault. Notwithstanding the provisions of the two preceding sentences, the landlord is obliged to indemnify, as far as the breach of obligation is neither the cause of the occurrence of the indemnity case nor of the determination or the extent of the liability exemption obligation of the landlord; this does not apply if the obligation was fraudulently violated.

The contractual indemnity only applies to the rental period.

The deductible per claim, which has to be borne by the renter, is 1500 € from the time of the rental.

The renter is liable without limitation for all violations of traffic and regulatory provisions and other statutory provisions as well as for all property disturbances that he or a third party to whom the renter leaves the vehicle cause. The Lessee shall indemnify the Lessor from all fines and other charges, fees and other costs, which the authorities or other agencies levy on the occasion of such breaches by the Lessor. As compensation for the administrative expenses incurred by the landlord for processing inquiries addressed to the landlord by the prosecution authorities or other third parties for the purpose of ascertaining offenses, crimes or disturbances committed during the rental period, the tenant will receive an expense allowance of 10 for each such request , 00 EUR incl. VAT, unless the renter proves that the Lessor has incurred a lesser amount of effort and / or damage; the landlord is free to assert any further damage.

The Lessee indemnifies the Lessor from all claims, taxes (including interest, late payments and other ancillary claims), costs, fines and custodial charges, which the authorities assert against the Lessor in the event of a breach of the above obligation. This regulation applies in addition to the renter for the additional authorized driver.

Return of the vehicle


The lease ends at the end of the agreed rental period. If the renter continues to use the vehicle after the agreed rental period has expired, the lease is not considered extended. § 545 BGB does not apply.


The renter is obliged to return the vehicle to the lessor at the agreed time and at the agreed return time at the end of the rental period.


Special fares are only valid for the period offered and require that the rental takes place for the complete hire period agreed upon rental. If the agreed rental period is overrun or underrun, the standard rate does not apply to the entire rental period, but to the standard rate.


If the return obligation is violated, several tenants are jointly and severally liable.


If the lessee does not return the vehicle or the vehicle key to the lessor at the end of the agreed rental period, even if he has no obligation to do so, he shall be entitled to demand compensation for the duration of the withholding at least in the amount of the previously agreed rent; The assertion of further damage is not excluded.

In the case of long-term rentals (rents with an agreed rental period of more than 28 days), the following applies in addition to subsections A to E of this section: The renter is obligated to rent the vehicle before the expiry of the agreed rental period if the permitted mileage stated in the rental agreement is reached return. In the event that the renter exceeds the permitted mileage stated in the rental contract by more than 100 km and / or returns the vehicle after the date specified in the rental agreement, he is obliged to pay a contractual penalty of EUR 450, -; this does not apply if the renter proves that the landlord has incurred no or less damage. Upon reaching the mileage stated in the rental agreement before expiry of the agreed rental period, the renter informs the CCS office. The renter receives a new discounted rental agreement for the remaining rental period and pays for each additional km a kilometer package in the amount of 0.30 € / km.


The parties are entitled to terminate the rental agreements in accordance with the statutory provisions. The landlady may terminate the leases extraordinarily without notice for good cause.

As an important reason in particular:

• no rental payments

• lack of care of the vehicle,

• improper and unlawful use

• intentionally damaged a rental vehicle;

• the landlord culpably damages incurred on the rental vehicle concealed or attempting to hide such;

• intentionally inflicts damage on the landlord;

• with rental payments totaling at least one weekly rent more than five banking days in arrears;

a rental vehicle used in or to commit intentional crimes.


If the landlord terminates a rental agreement, the lessee is obligated to immediately return the vehicles including vehicle documents, all accessories and all vehicle keys to the landlord.


Airport transfer:

CCS assumes no liability for delays at airports. Delays can arise for a variety of reasons. CCS accepts no claims for damages arising from delays at airports and resulting costs such as taxi service, procurement of new airline tickets, meals and accommodation costs (hotel / motel or private accommodation) any further costs incurred. In case of a cancellation 12 hours before the scheduled pick-up/drop off, we reserve the right to charge a cancellation fee of 25% of the transfer price.


Car cleaning:

All contracts concluded between CCS (hereinafter referred to as the contractor) and the customer (hereinafter referred to as the principal) are based on the following General Terms and Conditions (hereinafter referred to as GTC):


1) Scope of the General Terms and Conditions

For all contracts concluded between the contractor and the client, our terms and conditions apply. These include business areas such as vehicle preparation, vehicle wash, car rental and smart repair.

All agreements that deviate from our terms and conditions must be in writing. Agreements deviating from our terms and conditions shall not affect the validity of the remaining conditions.

Changes to the terms and conditions are reserved and must be announced in writing four weeks before effectiveness.

If one or more clauses or paragraphs are ineffective, the remaining clauses or paragraphs of the GTC remain unaffected and therefore continue to be valid.


2) Appointments

Appointments are to be treated in the legal sense as order assignments and are recognized as such. Appointments will be confirmed in writing by the contractor upon receipt of the order request / booking request). Before carrying out a vehicle cleaning / treatment, the client must sign an order confirmation / vehicle acceptance protocol in writing. The client is obliged to state all known damages or special features of the vehicle.

Only after a joint examination of the acceptance protocol by the client and the contractor does the vehicle preparation take place.

Appointments are made with the agreement of the contractor and client. Express orders must be declared by the client as such before order acceptance. The contractor reserves the right to accept such an order as it depends on the order situation. PVCS4POV vehicle reprocessing is always prioritized as this is a preparation of appointments. CCS is free to postpone appointments for normal reprocessing programs (exception: PCS4POV) at short notice (48 hours max.) To process PCS4POV orders.


3) Failure to make an appointment

The validity of appointments is valid until the agreed date, unless at least one working day before is terminated by one side of the business parties.

If no identifiable reason for a non-observance of an appointment is recognizable, the contractor can charge or assert a cost allowance in the amount of 50% of the agreed order fee, but at least in the amount of EUR 30.00.

The vehicle should have no loose parts when handed over. Valuables or other items must be removed before the order is placed. No claims for damages can be asserted against the contractor or his employees, in the case of missing or not belonging to the vehicle parts or valuables. The provider gives the possibility of a safekeeping under custody for valuables in his business premises, this however without the guarantee and without the damage claims can be asserted.


4) Complaints

The services performed by the contractor are checked and recorded together with the client when the vehicle is handed over. The contractor has the express right to immediate rectification if the claim is justified.

Complaints must be recorded by the injured party on site and immediately in writing in the presence of the provider. (see transfer / transfer protocol)

Complaints relating to damage to the vehicle by the contractor or to anyone who might be caused by the latter must be documented and recorded immediately in the presence of the contractor and client in the presence of the contractor. Otherwise, a complaint is not possible.


5) Liability and warranty

The contractor is only liable for damage caused by him, his legal representatives, employees or vicarious agents in case of intent and gross negligence.

Claims for damages on the part of the client can only be asserted if gross negligence or intent can be attributed to the contractor or one of his employees. Any liability of the contractor for fraudulent concealment of the defect, for the assumption of a guarantee or a guarantee remains irrespective of the fault of the contractor The contractor shall immediately notify the client of any damage to the subject matter of the contract and / or loss of the subject matter of the contract, as long as it is in its custody.

The liability for all damage to the vehicle that existed before the vehicle preparation on the vehicle in question (eg body damage, scratches and bumps, defective rims, antennas, exterior mirrors, loose and damaged interior or accessories, which was badly or inexpertly mounted in advance, etc.) or increased by the work on the vehicle is not accepted.

Engine and engine room washings are carried out only on motor vehicles with perfect electrical sealing, in case of failure, the provider assumes no liability. With the order creation for the engine and engine room wash the customer confirms the perfect electrical seal in the engine room and its vehicle.

In the case of sensitive electrical components (eg alarm systems, car hi-fi, etc.), the client is obliged to notify the supplier in advance of the work to be performed on his vehicle or to record this in writing on the order confirmation, otherwise no claims for damages will be asserted against him can be.


6) Formalities and written security

Before starting work on the vehicle, the order forms / resp. the acceptance protocol will be signed by the customer. In addition to the order confirmation, this may include a description of the existing damage to the vehicle. These serve the legal protection of the client and the contractor as well as its employees.

The contractor reserves the right to take legal action against the client if he wishes to assert claims for damages after completion of the order, which relate to damage already existing prior to execution of the order.

By signing these forms, the customer confirms their accuracy. At the same time, the signing also accepts and acknowledges our General Terms and Conditions (GTC) and the extraordinary agreements that may have been recorded on the order confirmation.

7) Terms of payment / payment agreements

After the vehicle is handed over, the vehicle preparation takes place. Accepted methods of payment: Credit card payment, debit card payment or cash. Special services agreed between the contractor and the client during the preparation work will be recorded and settled in writing with details of the additionally booked service.


Our terms of service are available locally.

Jurisdiction is Wiesbaden.

Wiesbaden 12/2018

Jurisdiction, written form

Verbal collateral agreements do not exist.


The place of jurisdiction, if the tenant is a merchant, a legal entity under public law or a special fund under public law, is Wiesbaden.
















+49 172 / 6121796


Tel from 🇺🇸:

+1149 172 / 6121796 



Alte Schmelze 16 

65201 Wiesbaden 


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